Oil, Gas and Energy
50
Maintenance Engineering
213
Safety and Environment
69
Digital Innovation and Transformation
17
Hands-on Automation and Process Control
10
IT Management and Cyber Security
336
Sustainability
155
Business Continuity and Crisis Management
6
Security Management
16
Interpersonal Skills and Self Development
53
Planning and Strategy Management
220
Tourism Management
164
Financial Technology (FinTech)
4
AI in Administrative & Secretariat
12
Communication and Writing Skills
29
Legal
12
Healthcare and Pharmaceutical Management
258
Auditing and Governance, Risk and Compliance
266
Women Only Courses
Procurement and Stores
340
Engineering and Instrumentation
37
Contracts Management
186
Short Masters
2
National Workforce Development
263
Administration and Secretarial
149
Education Management Courses
12
Operations Readiness and Assurance
68
Construction Works
109
Public Relations
213
Project Management
182
Finance and Accounts
229
Public Institutions
134
AI in Customer Service
6
Transportation Management and Aviation
88
Marketing and Sales
163
Customer Service
49
Data Management and Business Intelligence
25
Graphics & Design Skills Courses
17
Supervisory Management
412
AI in Strategic Planning
14
Operational Excellence
128
Banking, Insurance and Financial Services
156
This certified five-day course covers most subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers and the tools and techniques used to analyze the level of service and improve it to ensure customer delight. The course also allows participants to show they've learned the concepts by passing a test. If they do, they'll get their certificate of attendance. The course is ISM-endorsed for high-quality adherence.
This course uses interactive techniques like brief presentations by the consultant and questions, both written and oral, case studies, role-plays, exercises, and more.
By the end of the course, participants will be able to:
Managers, supervisors, customer service staff, and staff in departments who deal directly with external customers or whose job is to support other entities or employees inside the organization.
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